30 Day Return & Exchange Policy

All returns must be postmarked within 30 days of package receipt in order to qualify for exchange or store credit. All returned items must be in new, unworn condition.

To start a return, please request a Return Authorization Number via
email from orders@osborndesign.com.  Don't forget to include your order # in the email.  We will issue you a Return Authorization Number. We will not accept any return packages without this number.

Customers are responsible for all shipping charges and shipping costs are nonrefundable.

 Please return products with tracking information as we are not responsible for returns lost in transit.

When your items are received and verified to be in new condition, we will issue a store credit for the amount of the merchandise returned.

Free Exchange Shipping

Customers are responsible for shipping costs for returning products, but replacement products requested in exchange for returned products are shipped free of charge.

All purchases are Exchange or Store Credit Only

Products may be returned for exchange or for store credit only. No refunds will be issued.

Merchandise will only be accepted as a return if it is in original condition and packaging with no signs of wear. Osborn reserves the right to refuse returns if merchandise is dirty or damaged. 

All returns must be in a proper shipping box (i.e. you may not use the shoe box as a shipping box). You will be charged a $10 handling fee if our returns department receives a shipping box that is the original Osborn shoe box. Shoe box must be in good condition in order for return or exchange to be accepted without a handling fee. We do not accept responsibility for lost packages, thus we recommend you send it with a tracking number to ensure delivery. 

Please allow up to one billing cycle for refund to reflect (or 21 business days).

OSBORN IS NOT RESPONSIBLE FOR SHIPPING ERRORS MADE ON THE PART OF THE PURCHASER. OSBORN IS NOT RESPONSIBLE FOR SHIPPING CHARGES THAT MAY INCUR IF ADDITIONAL SHIPPING IS NEEDED. 15% restocking fee will apply to any purchases returned to our warehouse due to customer error.

ALL MERCHANDISE PURCHASED from OSBORNDESIGN.com qualifies for store credit or exchange only - no refunds.

QUESTIONS? Please contact us at orders@osborndesign.com