21 Day Return Policy

To return a purchase, you must do so within 21 days to qualify for a full refund. If a purchase is sent to us after 21 days from the order date, a credit will be issued instead.

Please return your purchase to:

 Osborn
Attn: OSBORN DESIGN WEB RETURNS
37 Greenpoint Ave Suite A3B / #12
Brooklyn, NY 11222

Customers are responsible for all shipping charges and shipping costs are nonrefundable. Please use a trackable shipping service, as Osborn is not responsible for lost packages. Please include your invoice with your return. You have a 21 day window from order date to send back your order (unless it is final sale). 

When your items are received by our 3rd party receiving warehouse and verified to be in new condition, we will issue a refund for the amount of the merchandise returned. Please allow up to 21 days for a refund to be processed and refunded to your method of payment. Osborn reserves the right to refuse returns if merchandise is dirty or damaged. 

All returns must be in a proper shipping box (i.e. you may not use the shoe box as a shipping box). You will be charged a $25 handling fee if our returns department receives a shipping box that is the original Osborn shoe box. This amount will be deducted from your refund amount. Shoe box must be in good condition in order for return or exchange to be accepted without a handling fee. 

Please allow up to one billing cycle for refund to reflect (or 21 business days).

OSBORN IS NOT RESPONSIBLE FOR SHIPPING ERRORS MADE ON THE PART OF THE PURCHASER. OSBORN IS NOT RESPONSIBLE FOR SHIPPING CHARGES THAT MAY INCUR IF ADDITIONAL SHIPPING IS NEEDED. 15% restocking fee will apply to any purchases returned to our warehouse due to customer error.

ALL ITEMS PURCHASED THAT END IN .99 are FINAL SALE ONLY - no exchanges. If a final sale item is returned to our facility, Osborn reserves the right to not refund the customer and reject the package.

QUESTIONS? Please contact us at orders@osborndesign.com

14 Day Exchange Policy

To initiate an exchange, please email us at: orders@osborndesign.com. If your requested item is in stock, you will be charged an additional shipping and handling fee of $15 to process. For this payment, you will be contacted via email or phone by an Osborn customer service representative. 

If we do not have your requested item in stock, we can issue you a refund as per our returns policy above -or- issue a store credit for future use.

QUESTIONS? Please contact us at orders@osborndesign.com